Refund Policy

Returns:

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

How to start a return:

Contact us at info@smarttpackbag.com

We’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at info@smarttpackbag.com

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@smarttpackbag.com 

Contact Information:

Business Name: Lond LLC - smarttpackbag

Business Mail: info@smarttpackbag.com

Business Phone: (325) 219-4098

Business Address: 12941 North Fwy Suite 633, Houston, TX, 77060, United States